Terms & Conditions

Product Images

Images on the website are a guide only and may vary.


Product variations

Due to flower supply issues or out of season flowers we may substitute flowers or products of similar value, depending on availability.


Courier services

As we use a courier service, all deliveries are left at the address when it is secure to do so. If the delivery address is incorrect or your order has to be re-delivered elsewhere. This will incur a secondary delivery fee.”


Same day delivery

We offer same day flower delivery in Christchurch if orders are placed by 1.30 pm Monday to Friday or by 11 am on Saturday and Sundays.


Delivery Hours

Delivery hours are between 9-5. Residential deliveries cannot be booked at specific times. You can suggest in your order whether you’d like it to be a morning delivery (9-12.30), lunch time (12.30-3.30) or after noon (3-5). However as we are a busy florist working hard on your orders this cannot always be assured.


Public Holidays

If you order flowers on a public holiday then your flowers will be delivered on the next business day.


Business deliveries

Business deliveries are priority deliveries however if the recipients is leaving work earlier then the business hours you will need to notify us when placing the order. Also Business as well as address is required when placing flowers.


Funerals and wedding deliveries

Specific time arrangements can be made for these, however at least 24 hours’ notice is required.


Out of town deliveries

we use a courier service for all of our out of town deliveries. They operate once a day. This single run ranges from morning to afternoon. If you wish to have something sent out of town, adequate notice is required otherwise the delivery will go the next run scheduled. (Sometimes this can be the following day). No out of town deliveries are made on Sundays


Special Occasions

For Mother’s day, Valentine’s day and Christmas, due to the volume of orders, the delivery time will be made between 9am and 6pm( no specific times can be specified)


Seasonal Flowers

Some flowers are seasonal, therefore they aren't available all year. They may be replaced with another similar available flower. If they are seasonal it will state that on the website, if they are out of season at the time of your order we will email to let you know, and you can decide if you want to proceed with the replacement flower.


Returns Policy

We pride ourselves on stocking the freshest highest quality flowers available. The images shown are a guide and we will endeavor to match as close as with the seasonal flowers available at the time of order. No responsibility is taken if flowers have been mistreated in any way. If you do have an issue with your order please contact us within 24 hours to discuss a solution. This will be determined on a case by case basis in our complete discretion.


Privacy Policy

Garden City Florist are committed to protecting your privacy and ensuring your information remains confidential.


Unusual orders

For usual orders or very special requirements please call our retail shop on 03 341 0002 to discuss your particular requirements.